System Overview

What it is: Kuki deployed AI-powered chatbots on retail sites like Redbubble and Carro to proactively engage shoppers. By offering timely nudges and personalized discounts, the bots helped recover abandoned carts and increase conversions.

Core capabilities

Proactive conversational nudges during checkout flow
Personalized discount and coupon logic
Cart recovery messages triggered by user inactivity
Product recommendation engine to upsell or cross-sell
Integration with Shopify, WooCommerce, and other platforms
Analytics dashboard for measuring conversion lift
Escalation to live chat agents when needed

Business problems solved

High cart abandonment rates in online retail
Missed sales opportunities from disengaged shoppers
Inefficient manual lead recovery methods
Lack of personalization in promotions and follow-ups
Difficulty scaling customer engagement across large catalogs

Facing similar challenges? We can help you tackle them with AI driven engagement.

Industries served

E-commerce, retail, fashion, consumer electronics, marketplaces.

Actor Identification

Primary actor: Online shopper browsing or checking out on retail sites.
Secondary actors: Kuki AI chatbot, e-commerce platform (Shopify, Redbubble, Carro), marketing automation tools, human support agents.

Actor Goals

Customer: Receive helpful nudges, discounts, or recommendations to complete purchases.
Store Owner: Recover more abandoned carts and increase conversion rates.
AI Chatbot: Engage proactively, trigger discount logic, and recover sales.
E-commerce Platform: Keep cart and order data in sync with chatbot actions.

Context and Preconditions

Kuki chatbot integrated with e-commerce platform APIs
Discount and promotion logic configured based on cart value or items
Abandonment triggers defined (e.g., idle time, exit intent)
Escalation paths set for human agent support
Analytics tools connected to track engagement and conversion improvements

Interested in understanding what it takes to set up AI chat in your ecosystem? Let’s explore.

Basic Flow (Successful Scenario)

Shopper adds items to cart but becomes inactive.
Kuki chatbot sends a conversational nudge: “Still interested? Your cart is waiting.”
Shopper hesitates; bot offers a small discount or alternative product.
Shopper accepts and completes purchase.
Bot logs interaction, updates e-commerce platform, and records recovery event.

Outcome: Retailers see a 15% improvement in cart recovery and higher lead conversions through proactive chatbot engagement.

Alternate Flows

A1: Customer ignores bot: If shopper doesn’t respond, bot logs attempt and triggers a follow-up email reminder.

A2: Discount abuse: If system detects repeated discount triggers, bot limits offers and alerts admin.

A3: Platform API downtime: If store API fails, bot queues actions and retries when available.

A4: Escalation required: If shopper requests more details, bot connects them to a live agent.

Need a chatbot flexible enough to handle exceptions gracefully? Let’s design it for you.

Smarter Cart Recovery and Upselling with Kuki Chatbot