Privacy Policy

Effective Date: August 19, 2025

Vsenk ("we", "us", or "our") provides AI automation, integrations and custom software development services. This Privacy Policy explains how we collect, use, share and protect information when you use our website and services ("Services"). By using our Services, you consent to this Policy and our Terms of Service.

1. Information We Collect

1.1 Website visitors and prospects

  • Contact details: name, email, phone, company, role and messages submitted via forms or chat.
  • Meeting and CTA data: booking details, call notes and preferences for follow-ups.
  • Marketing preferences: newsletter opt-ins and event registrations.

1.2 Clients and project users

  • Account and project data: project scopes, requirements, datasets or content you provide, prompts and test inputs, and implementation notes we produce while delivering your project.
  • Access to your systems and credentials:we work inside your own vendor accounts (for example Voiceflow, Vapi, Make, n8n, Zapier, Airtable, Shopify, Slack, Google, and similar) using seats you provision or scoped access you delegate. Our access is time-limited to the contract and warranty period. When the warranty period ends, we remove our access and delete any stored tokens or keys. If you prefer, we can remove access immediately at delivery handover. We prefer SSO or OAuth and least-privilege, role-based tokens.
  • Operational telemetry: system logs, usage metrics, error reports, and model interaction logs produced when we run or host your solutions. Where solutions run in your accounts, telemetry generally resides there; where we host, we keep only what is necessary for security, support, and compliance.

1.3 Payment and billing

  • Billing details: business name, billing address, VAT or tax ID.
  • Payment processing: handled by third-party processors. We do not store full card details.

1.4 Automatically collected data

  • Usage data: IP address, device and browser information, pages viewed, referrers, timestamps and similar analytics.
  • Cookies and similar technologies: used for functionality, analytics and personalization. You can control cookies through your browser settings. Some features may not function without them.

2. How We Use Your Information

  • Provide and improve Services: project delivery, integrations, debugging, performance optimization and customer support.
  • Security and abuse prevention: monitoring, access controls and incident response.
  • Communications: service notices, statements, proposals and updates.
  • Marketing (with consent where required):newsletters, resources and event invites. You can opt out at any time.
  • Legal compliance: tax, accounting and regulatory obligations.

3. Our Roles: Controller vs Processor

Controller: for website visitor data, sales inquiries and our own marketing records.

Processor: for client data that we process under a Statement of Work or service agreement. We act only on your documented instructions. A Data Processing Addendum (DPA) is available on request.

4. Legal Bases (GDPR/UK GDPR)

We rely on one or more of the following: performance of a contract, legitimate interests, consent where required and compliance with legal obligations.

5. Sharing Your Information

We share personal data only with service providers and subprocessors that help us operate the Services, such as hosting, analytics, communications, payments, and integration platforms. Examples include cloud providers and AI or automation vendors you connect (for example OpenAI, Anthropic, Google, Microsoft Azure, Voiceflow, Vapi, Make, n8n, Zapier, Airtable, Shopify, Stripe, Slack). These providers are bound by contracts to handle data securely and lawfully and act only on our or your documented instructions. Where feasible, we connect to these platforms through your own organization accounts. Our team’s access is limited to the contract and warranty period and is removed at the end of that period, or immediately at delivery upon your request. We do not retain or reuse your credentials beyond that window, and we delete or revoke tokens and keys we held for the engagement. We do not sell personal information.

6. Data Security

We implement technical and organizational measures including encryption in transit, access controls, secret management, network security, logging and regular reviews.

7. International Data Transfers

We operate from the United States and Bangladesh and may process data in other countries through our providers. Where required, we use approved safeguards such as Standard Contractual Clauses for transfers.

8. Data Retention

We retain personal data only for as long as it is necessary to fulfill the purposes stated in this Policy, or as required by law. You may request access to, correction of, or deletion of your data by contacting us. We will respond in accordance with applicable legal timelines.

9. Your Rights

  • EU/UK residents: rights of access, rectification, erasure, restriction, objection and portability.
  • California residents (CCPA/CPRA): rights to know, delete, correct and opt out of sale or sharing. We do not sell personal information.

To exercise rights, contact us using the details below. We may need to verify your identity.

10. Cookies and Tracking

We use necessary, functional, and analytics cookies. You can control cookies via browser settings. If you block cookies, some site features may not work as intended.

11. Third-Party Links

Our site may link to third-party websites. We are not responsible for their content or privacy practices. Review their policies independently.

12. Children’s Privacy

Our Services are not directed to children under 13, or under the relevant age of consent in your jurisdiction. We do not knowingly collect such data.

13. Changes to This Policy

We may update this Policy. We will post changes here and update the effective date. Your continued use of the Services means you accept the updated Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please contact us. Contact us.