Hydrant Reduced Support Response Time by 60% With an AI Chatbot
Rishad Al Islam
Client Overview
Hydrant is a hydration and wellness brand known for its electrolyte drink mixes and functional products. Their Shopify store serves a fast-growing customer base, requiring efficient online support and personalized shopping experiences.
Challenges
As order volumes increased, Hydrant’s support team struggled to keep up with repetitive queries and product recommendations:
- Long wait times for customers needing order support
- High volume of repeated FAQs draining agent time
- Missed opportunities to suggest relevant products during support chats
Solution
Hydrant deployed an AI-powered chatbot integrated with Shopify, Gorgias, and Klaviyo. The chatbot provided:
- Instant responses to common support questions
- Automated product recommendations tailored to customers
- Seamless integration with email and helpdesk workflows
Ready to add an AI chatbot to your own stack? Schedule a live demo to see how it fits.
Business Impact
The chatbot delivered measurable results within weeks:
- 60% reduction in support response time
- 35% higher engagement with customers during support interactions
- 50% faster resolution of routine questions
- 40% better retention due to improved customer experience
Client Testimonials
“The chatbot handles routine questions quickly and accurately, freeing up our support team to focus on complex issues.” - Customer Experience Manager, Hydrant
“Our customers get the answers they need instantly, and many discover new products along the way. It’s been a big win for both support and sales.” - Ecommerce Director, Hydrant
Inspired by Hydrant’s results? Start your free strategy session and explore AI chatbots for your brand.